Hi all,
I didn't think this was appropriate to post under the software miscalculation section as it applies to a shop, not an online casino.
Basically played £5 at Ladbrokes on the Gladiator - Road to Rome game.
Bonus triggered 10 spins at 10x multiplier.
The lines began winning quite a lot, but the multiplier wasn't applied either at the time, or at the end of the free spins.
I took a photo of the pay tables, and although I don't recall which 5-of-a-kinds came in (there were two separate occurences), the minimum they would have been, was £40 at 10x. The winnings in total were only £48~, and almost every spin won on multiple lines.
The shop escalated it to the gaming company, who say it was indeed paid. This is after having to regularly visit and call them for updates, as they became hostile whenever I asked on the status of my case. This was just under 2 weeks ago, and about 2 days ago they told me I was called and advised that I was wrong (didn't get any call).
Where do I go from here? I've been £450+ shorted.
Thank you.
