Hi, I was hoping someone on this forum could help me.
I was playing with conquestador casino, I set a deposit limit of £1000 per month for my own safety, unfortunately temptation took the better of me and conquestador allowed me to continue depositing well over £6000. I contacted them about this and requested a refunds on grounds they were breaking the responsible gambling rules as I should not have been able to deposit that much in the first place, they then blocked my account and ignored my complaint, I sent them an email which they did not respond to. where do I stand with this complaint? is it possible for me to get a refund, am I within my rights? and lastly if I am within my rights, how do I go about taking this further, as on the askgamblers complaints page conquestador casino is listed and it will not let me submit my complaint.
