After doing research of different online casinos i have found that theres a verification department and a payment department and then the casino department. After a few conversations with live support each department is a completely different company in all,a third-party. This is possible the main reason why payment of winnings have such a long time to be paid out...if the departments where the same company wouldn't it be correct to say there would be better communication then what there is, and not the issues which are currently happening..