Sportingbet Casino

Unfortunately, I have to change my review about Sportingbet again.
I am not doing this out of anger or on impulse. As a matter of fact, I have tried for the past few months to clarify the situation with the support in every possible way.
Sadly to no effect.

Ever since I've posted my last review here the technical errors happend to an extent that I can't believe in coincidence any more.
Every single time I played at Sportingbet, slots crashed and had to be reloaded over and over again.
Strangely, always only when I was in a somewhat good session, when I had some minor or better winnings in a row.
They never crashed when they were giving very small winnings or multiple dead spins in a row.
Whenever I had to reload, the slots did not give any winnings, except some very small ones every now and then, eating the money nonstop.
While this happened in Gamomat and Play'n Go at first it's meanwhile happening in NetEnt slots, too. Yet, most of the time it's Play'n Go.
The error notifications are always "Your internet connection is too low", internal error" and a full crash notification afterwards that asks for a reload all the time.

The support always tells me to delete browser data and to try a different browser, yet it doesn't have anything to do with my computer or browser. Besides the fact that I always delete all browser data, have tried different browsers and even different computers, the error messages of the slots themselves state clearly that it is an internal problem with the site.
I can prove it all with uncountable screenshots.

For months I have exchanged emails with the support and every time I am told to delete all browser data, yet the technical department apologises for their technical problems and assures me that now everything is allegedly alright again.
Sometimes they gave me 5 Euro to test the slots, but they also told me to test the slots without any bonus money, which means that I had to deposit in order to do so.
And every time, with only one exception (and what a coincidence - I won a bigger amount when the slots did not crash) the slots crashed again whenever I had some minor winnings in a row or better winnings.

This all has been going on for months.
Weeks ago the technical department had to finish some slots for me several times because those slots were shown as "unfinished" on the site.
Additionally, I had still money in those slots which I didn't know and later became visible only when I wanted to deposit.
Again the technical department had to pay me the missing money from the slots and the support apologised again.
Next time it happened (slots crashing, slots on "unfinished") they told me again to delete my browser data.

I could go on like this for days.

However, I deposited again in order to test the slots. They did not crash - but only because I had 41 dead spins (38 in Starburst and three in Merry Christmas). 41 dead spins out of 45 spins at all.
The four winnings I had were from 0,20 EUR to 0,74 EUR...
Of course, since there was no better session with some winnings in a row or better ones, the slot had no reason to crash at all.

I went to the chat and complained about 38 (!) dead spins in Starburst which is not normal for that slot.
Hector replied with an automated response about luck and coincidence and all that generated stuff and then told me to... delete my browser data!
In a previous chat, Konrad assured me that the manager would contact me the next day, which did not happen, of course. I had asked for the manager several times, yet never received an answer.
Later I was told that the manager would never be available for players to talk to.
Great.
Konrad lied to me, which doesn't surprise me at all.
Both times in the chat they only replied with the irritating "Do you have a concrete question?" whenever I complained and explained what happened.
They then closed the chat while I was still writing.

I complained to the support about Hector via email and once again received a response from Gerhardt who once again told me to close my account because I was complaining about the fairness of the slots.
He included tips about not playing under the influence of drugs, depression and alcohol!

What in the world?....

The first time he told me that, I wasn't complaining about the "fairness" but about the ongoing crashes, explaining what happened.
The second time I complained about the ignorant behaviour of Hector in the chat.
Please note that I received those answers AFTER other support agents/the technical department had APOLOGISED for their technical inconveniences.

So, all in all the support does not help because the technical errors persist and repeat temselves only in winning sessions, never in losing sessions.
Some support agents don't care at all and close the chats and some others suggest to close the account and to not play under the influence of drugs whereas others admit technical problems - and all of them suggest to delete all browser data...

I'm lost for words about this farce and charade.
The player is always forced to deposit again in order to test the slots and the support is repeatedly making false promises about working slots.
And in the end you are supposed to close your account and indirectly blamed for using drugs and alcohol or of suffering from depression..?
Excuse me?

Another reason for changing my review is the fact that the previous good bonuses that I had mentioned are gone. They have been replaced with boring ones and this impossible leaderboard-promotion.
Last time I checked one had to wagre more than 40.000 Euro in order to receive 500 Euro...

Moreover, ever since my complaint to the support I almost always receive sport bonuses or Live Casino bonuses from the daily cards, even though they know that I never bet on sports and never play Live Casino. I even told them several times.
The rare occasions I receive freespins, like others regularily do, according to what they are writing in forums, it is meanwhile only 5 freespins for me while it used to be 10 freespins before.

This does not seem to be coincidence at all.
And today I even "won" a "bonus" that states that I have to bet 200 Euro in the Live Casino in order to "win" 5 Euro bonus...
Even that has changed because generally, it was "5 Euro bonus for 100 Euro wager in Live Casino".
What is next? 1 Euro bonus for wagering 1000 in the Live Casino?


It is so very disappointing and annoying and incomprehensible, because for a while I thought I had found my all-time favourite casino that I can trust.
Meanwhile it has become a casino with very questionable practices and a very questionable support.
Such a pity that they are obviously doing everything to chase away their regular players.
This is beyond me!
Everything over there has chagend all of a sudden.
I have stopped depositing there, once and for all.

I have always deposited using trusty and withdrawn via fast bank transfer. Always got my money in my bank same day. This time I've been waiting a week upto now and customer services are saying it can take upto 10 business days. 2 weeks for a withdrawal is appalling for a fast bank transfer. Don't think I'll be playing again.