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BC.Game Casino - I made a deposit money was successfully sent to the merchant but bc denied the payment

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Información sobre las quejas

Casino en conflicto

BC.Game Casino

Cantidad

₹ 25000

Publicado el 6 de enero de 2025

I made a deposit on 16th of December, money was deducted from my bank account and also the status of the payment showed success. After that I contacted bc customer service they only created few tickets which got failed after sometime and now are denying that we didn't receive your payment.Sir since it has been more than 20 days , refund is done within 7 days. Below are the details of the deposit
Order Details:
Deposit Amount: 25000 INR
Order ID: F-1818­577­779­804­001773
Status: Expired
Created Time: 16/12/2024, 12:05:20 pm

AskGamblers
Publicado el 8 de enero de 2025

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Publicado el 13 de enero de 2025

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Publicado el 13 de enero de 2025

Hello,

This order has been credited to the user's account successfully. Please let us know if there is anything else we can assist you with.

Best Regards
Panda - BC.GAME

AskGamblers
Publicado el 13 de enero de 2025

Dear @Zubbi01,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Publicado el 13 de enero de 2025

Thank you ask Gamblers my issue has been solved

AskGamblers
Publicado el 13 de enero de 2025

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

BC.Game Casino Quejas

  • 145 de 170 Resuelta
  • 1 día Promedio de respuestas
  • 1 semana Duración media de la queja
  • 6,290 USD Importe medio

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