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BC.Game Casino - Deposit of Rs 5000 not Received

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Casino en conflicto

BC.Game Casino

Cantidad

₹ 5000

Publicado el 6 de abril de 2024

Dear BC game casino,

I made the deposit of Rs 5000 on 02/04/2024 at 19:45 Hrs

Order ID. F-1795­232­698­270­452888

Status. Processing

Apeal ticket ID. 6050684

Kindly credit my deposit in my bc account

My User id ..27521525


4 days have already gone but I didn't receive my deposit.

I am attaching the screenshot along.

Publicado el 8 de abril de 2024

Hi,

The merchant has requested that we need statement from 4th April - 8th April and a video proof Please follow the guidelines for video proof, as mentioned below. You can send this video to here in the thread or you can send it to [email protected]

Steps to follow for video proof:

1. Prepare two devices: use one for executing the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is visible at all times.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app, making sure to conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount with currency, sender/receiver's name, their account number, transaction date and time, and the current status.

Best Regards
PANDA - BC.GAME

AskGamblers
Publicado el 11 de abril de 2024

Dear @fahmeeda,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the BC.Game Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

BC.Game Casino Quejas

  • 76 de 79 Resuelta
  • 1 día Promedio de respuestas
  • 1 semana Duración media de la queja
  • 7,483 USD Importe medio

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