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BC.Game Casino - Deposit issue

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Casino en conflicto

BC.Game Casino

Cantidad

₹ 20000

Publicado el 8 de mayo de 2024

Hello
ask gamblers team

I deposit ₹20k inr in bc.game but not credited in my wallet ,
Bc.game support said me marchant not received fund (20k)
But I showed payment successful with proof , they told in 24hr credit I'm you bank ,48 hr done but not arrive in my bank account.
I raised deposit issue ticket :- 6130353

Publicado el 9 de mayo de 2024

Hi,

The merchant has requested that we need statement from the date of transaction till today and also a video proof Please follow the guidelines for video proof, as mentioned below. You can send this video to here in the thread or you can send it to [email protected]

Steps to follow for video proof:

1. Prepare two devices: use one for executing the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is visible at all times.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app, making sure to conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount with currency, sender/receiver's name, their account number, transaction date and time, and the current status.

Best Regards
PANDA - BC.GAME

Publicado el 11 de mayo de 2024

Hello ask gamblers and bc.game
I don't have net banking ,plz give me time till Tuesday ,I will activate my net banking then provide all details bc.panda thanks you

AskGamblers
Publicado el 15 de mayo de 2024

Dear @Rkahar,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Publicado el 16 de mayo de 2024

Hello
Bc.game- panda & askgamblers support team

I was sent all requirements both of you

suppor­­t@­a­s­kg­­amb­­le­r­s.com

[email protected]


Kindly resolve my issue

Publicado el 20 de mayo de 2024

Hello, thank you for providing the details we have submitted for authentication please allow us 24 hours and we will update you asap.

Best Regards
Panda

Publicado el 20 de mayo de 2024

Hello
Thanks you for response
Please resolve this issue

Publicado el 20 de mayo de 2024

Thanks you
Askgamblers and bc.panda
I have received 20k in bc.game wallet.

Specially thanks 🙏 askgamblers

AskGamblers
Publicado el 20 de mayo de 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

BC.Game Casino Quejas

  • 76 de 79 Resuelta
  • 1 día Promedio de respuestas
  • 1 semana Duración media de la queja
  • 7,483 USD Importe medio

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