Wunderino Casino - Troubles with account verification

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branjan Deutschland
Veröffentlicht am 27. September 2018

Dear all,

on 11.09.2018 i won a big amount and wanted to cash out. I had to verify and got an e-mail. I had to upload all the documents. After 8 days I got another email that the documents are faulty and I had to upload my documents again. since then I do not get any more email as the verification has gone. I've been waiting for my money for 2 weeks now.


Thank you very much for your Support and a short Reply.

If you have any questions or need further Information, please feel free to contact me.

Best regards and a nice day for you.
Branjan

AskGamblers
Veröffentlicht am 27. September 2018

Dear @branjan,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Veröffentlicht am 27. September 2018

Hallo Branjan

Hope everything is well with you.

I have checked your case and I can confirm that your account is now fully verified. You can request your withdrawal.

If you have further questions you can contact us again.

Have a great day!

AskGamblers
Veröffentlicht am 1. Oktober 2018

Dear @branjan,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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