Wunderino Casino - Slow verification process

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Wunderino Casino

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€ 1200

Veröffentlicht am 4. Januar 2019

Dear Sirs and Madames,

I won 2400 € at Wunderino.

Have not taken any bonus.

Uploaded all documents for verification.

Since No Email or any of Wunderino and the money has been posted back to the player's account.

I have instructed again.

It is still that my account must be verified and I should look in my email box.

There are no emails from Wunderino.

From the customer service is also no live chat unoccupied.

Please help

Yours sincerely

Vandrey

Veröffentlicht am 4. Januar 2019

I have to correct myself it's about 1200.

Veröffentlicht am 5. Januar 2019

Hallo Vandrey

Thank you for your request.
I just heard back from our verification department that your account is now fully verified.

You're now able to withdraw back to your Bank account.

If you have further questions please do not hesitate to contact us.
I also want to wish you a great day.

Best regards,
Wunderino

AskGamblers
Veröffentlicht am 6. Januar 2019

Dear @Shizoex,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Veröffentlicht am 8. Januar 2019

The money was yesterday on the account arrived. So the matter can be closed here.
I thank the Askgamblers team and Wunderino for the quick help.

AskGamblers
Veröffentlicht am 11. Januar 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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