Wunderino Casino - Prolonged Account Verification Process, No Updates

Hello,

thanks for your request.

We forwarded your request to the responsible department.

Once they checked your case, they'll contact you via email with the outcome.

I want to excuse the wait and inconvenience.

Best regards,

Wunderino

Hallo,

Wäre auch mal schön wenn die Kollegen nicht 4 Wochen brauchen und mal zu Antworten!

Translation: Would be nice if the colleagues do not need 4 weeks and times to answer!

Dear @capa09,

Please keep in mind that AskGamblers does not offer multi-language support. Currently, we accept complaints written in clear and comprehensible English only. Make sure to read carefully and comply with all Complaints Guidelines from now on - https:­//w­ww.a­sk­gam­ble­rs.c­om­/co­mpl­ain­t-g­uid­elines

Further violation of AskGamblers Complaints Posting Guidelines, may result in getting your complaint rejected by the AskGamblers Complaints Team.

Hello

We would like to inform you that our department still need some documents. Please provide us all the requested information and documents regarding your verification, so they can complete your verification.

I also want to wish you a great day.

Best regards,
Wunderino

Thank you for your quick reply.

I have already sent the colleagues the desired documents and hope for a quick payout

Hello,

thank you for contacting us.

We reviewed your case again and as we can see, your account is verified and your payout is done.

Best regards,

Wunderino.

Dear @capa09,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.