Wunderino Casino - Deposit not credited and account is disabled because of verification

Dear @BlaZze,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed deposit amount.

Thanks for cooperating the AskGamblers Complaints Team.

How do i update? It is 1000€

Hallo

thank you for contacting us.

I have forwarded your case to our department, they will get back to you as soon as they finished your case.

Should you have any further questions arise, please get back to us.

Best regards,

Wunderino

It isnt solved yet.

Hallo

thank you for contacting us again.

There is an ongoing investigation in your account. I have informed our team that they have to finish your case as soon as possible and inform you about the outcome.

Thank you for your understanding.

Best regards,

Wunderino

Okay, im waiting for an email!

Hello

I have contacted our team, they have to check your case today and inform you.

I want to excuse the wait and inconvenience.

If you have further questions please do not hesitate to contact us.

I also want to wish you a great day.

Best regards,
Wunderino

I got an email, that says, that im going to get my deposits back because i broke the ABG rules. Im going to look at my Bank on the next days, if its credited back!

Hello

thank you for contacting us again.

I have checked your case and I can see that the 3rd party deposits were refunded on the 15/02/2019.

Unfortunately your account remains closed due to the breach of our Terms and Conditions. our department has also sent you an email regarding your case.

If you have further questions, you can contact us again.

Best regards,

Wunderino

Dear @BlaZze,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.