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Wunderino Casino - Delayed verification

GELÖST
Beschwerde-Info
Unseriöses Casino Wunderino Spielothek
Grund Verifizierungsprobleme
Betrag € 2000
Askflowunder Deutschland
Veröffentlicht am 31. August 2018

Hello, I won 2000 euro at wunderino. As I tried to Transfer it to my PayPal Account, wunderino blocked the payment and required a verification via ID and a Bill. I uploaded everything and i wait now for 2 Weeks. I wrote an e-mail to the Support but they couldnt help me and wrote that i have to wait. Could you please help me to Speed Up the process. Greetings < full name removed >

Veröffentlicht am 1. September 2018

Hello

Thank you for your massage.

I have checked your Account and I can see that your Account is active. The verification is not finished yet. Your ID was accepted but your Utility Bill has to be checked. Please note, that you need to log into your account and go to "Account verification" to check the status of your verification.

I would like to inform you, that until the verification of your player account is not completed, your payout will not be processed.

If you have further questions, you can contact us again.

Askflowunder Deutschland
Veröffentlicht am 4. September 2018

hello,

I can´t get any information at the path you described me. If I go to my account I can only see my data and no button or information about my status on verifivation.

Veröffentlicht am 5. September 2018

Hi again,

Thank you for your reply.

I can see on your account that your account has already verified. We would like to ask you, to request your payout again.

AskGamblers
Veröffentlicht am 5. September 2018

Dear @Askflowunder,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

AskGamblers
Veröffentlicht am 22. Oktober 2021

Upon reviewing your complaint AskGamblers Complaints Team reached to the conclusion that it does not contain sufficient information and facts and therefore we are not able to get a clear idea of your issue. And if we are not able to understand your issue in completeness, it means we would not be able to help in the best possible way and offer adequate solution. Please, feel free to submit a new complaint, but this time make sure to state as many details and facts as possible and to support your claim with the relevant evidence if any.

Wunderino Spielothek Beschwerden

  • 160 von 181 gelöst
  • 1 Tag Durchschn. Antwortzeit
  • 1 Woche Durchschn. Lebensdauer
  • 5,630 USD Durchschn. Betrag

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