On 11 March 2025, I initiated a deposit of 4000 INR Rupees to my Stake account wallet.
Unfortunately, the amount has been debited from my Bank Account but has not been credited to my Stake wallet. Additionally, I have not received any refund in my bank account. But still my deposit is not reflecting in Stake account. There is no option to check with stake people via online support as they made it disable chat.
Attaching the screenshot of deposit successful message from my bank and confirmation message from my bank.
So I'm reaching out to @Askgamblers to resolve my issue.
@StakeCasino need your attention on this
Beschwerde-Info
Dear Sajid111,
Could you please provide us with your Stake transaction ID? This information can be found by navigating to your account, then to 'Transactions,' 'Deposits,' and 'Local Currency': https://stake.com/transactions/deposits/banking. Once we have this information, we will be able to address your inquiry.
We appreciate your understanding.
Kind regards,
Here it is Stake transaction ID: 2521910456

Dear Stake Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.
Thanks in advance for your cooperation.
Dear Sajid111,
We would like to reiterate the message sent by our support team, confirming that our Payment Provider informed us they did not receive the funds for the transaction in question.
Therefore, the support asked you to contact our payment team with the following requested details and the team has been waiting for your message.
- Stake username
- Stake Transaction ID
- Original screenshot of the proof of payments with all details of the transaction, which you may find in your UPI app.
- A bank statement in PDF format, covering the period from the date of the transaction up to today's date. This statement should include all of your bank details and transactions. Please note that we do not accept screenshots of transaction history from banking apps.
We appreciate your cooperation and understanding.
Kind regards,

Dear Stake Casino,
Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.
Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Stake Casino India Beschwerden
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