Stake Casino - Documents verification not completed

Dear @Vansham,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

its not about payment dispute its about my document verification its about 8 days now my documents are still not verified they are still in reviewing state

Dear AskGamblers Complaints Team,

We are aware that the player's registered username and email can be found within the notification email sent automatically, but we were unable to find it. Therefore, could you kindly provide us with the above information so we can attend to the complaint?

Kind regards,

Dear Stake Casino,

We have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Vansham,

As mentioned by our support team, it is important to note that your account is already level 2 verified and has no restriction in place. Additionally, the document sent for the third step of the KYC was not correct once again. Please, kindly check in the following link the acceptable documents for proof of address: https:­//h­elp.st­ake.co­m/e­n/a­rti­cle­s/5­328­375­-ac­cep­tab­le-­doc­ume­nts­-fo­r-p­roo­f-o­f-a­ddr­ess­?lo­cat­ion­=co­nve­rsa­tion.

We appreciate your cooperation and understanding.

Kind regards,

Thank you for your response. I have attached my utility bill as proof of address. The document clearly displays my full address. Kindly review and consider this as valid proof of residence. Please let me know if any additional information is required.

I have attached my aadhar card as proof of address. The document clearly displays my full address. Kindly review and consider this as valid proof of residence. Please let me know if any additional information is required.

Dear Vansham,

We appreciate your cooperation and would like to reiterate our previous message and the emails we sent, where we outlined the acceptable documents and informed you that the Aadhaar Card is not acceptable. Additionally, your last submission was rejected because only one page was uploaded. We kindly request that you submit the complete document with all information clearly visible.

Furthermore, please note once again that your account is Level 2 verified and currently has no restrictions.

Kind regards,

hey stake, thankyou for your co-operation as well i will upload new document please consider them and please let me know if any additional information is required

Dear Vansham,

We are pleased to inform you that your account has successfully completed Level 3 verification.

We appreciate your cooperation in this matter.

Kind regards,