Stake Casino - Deposit not credited and didn't get my refund

Dear Stake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Sir/Madam,

As you did not reply to our communication, we would like to inform you that we reached out to your account's registered email address on July 19th. In the message, we mentioned that if your bank account was debited, an automatic refund should be issued within the next seven banking days from the date of the failed transaction, excluding weekends. Please note that the seventh banking day is the latest expected date for the refund to be processed.

Therefore, we kindly requested that you contact our payment team on the eighth banking day if the refund has not been received by then. Please provide the following information to assist us in escalating the issue to our Processor Team:

Your Stake username
Stake transaction ID
A screenshot of the proof of payment with all transaction details, which you can find on your UPI app
An updated bank statement in PDF format (from the date of the charge up to the present)
Please ensure the PDF file is unlocked, as we cannot accept locked PDF files.

We appreciate your understanding and cooperation.

Kind regards,

Hey,

Its already been more than 10 days so i hope u can look into my issue and solve it and i didnt get any kind of mail from yall so kindly just refund my money to my bank account

Here are all of the screenshots that yall want and here the details

Stake id :-< username removed >

Stake transaction id is 2021014544

Upi transaction id is 419120548877

Bank name is < bank name removed >

Bank acc no :- < bank account number removed >

Ifsc code :- DNSB0000045

Dear Sir/Madam,

We would like to inform you that you have not sent an updated bank statement in PDF format (covering the period from the date of the charge up to the present) to our payments team. Please ensure the PDF file is unlocked, as we cannot accept locked PDF files.

Without this document, as mentioned earlier, we are unable to escalate the issue to our Processor Team.

We appreciate your understanding and cooperation.

Kind regards,

I paid from google pay so how do i get bank statement in pdf form can yall pls help me with that

Dear Stake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Its been more than 14 days still didnt get any refund i alrdy gave proof to yall and now yall not refunding me , i have given my stake id transaction id utr no and upi id

Stake id :- kratos8452!

Stake transaction id is 2021014544

Upi transaction id is 419120548877

Bank name is < bank name removed >

Bank acc no :- < bank account number removed >

Ifsc code :- DNSB0000045

Dear KRATOS8652,

It is important to note that even when a transaction is made via Google Pay, the amount is debited from a specific bank account. Therefore, we will need an updated bank statement for the bank account linked to your Google Pay and for this specific deposit. Without this document, as mentioned earlier, we are unable to escalate the issue to our Processor Team.

We also need you to provide any other information requested in our previous message. All the documentation should be sent to our Payments team, as per our email sent to you.

We appreciate your understanding and cooperation in this matter.

Kind regards,

Can i send yall my gpay transaction history?
Coz my bank will be closed for two days now so i gotta go get it offline so if yall want i can show yall my gpay transaction history

Dear KRATOS8652,

Regrettably, you will need to provide an updated bank statement in PDF format as previously requested. The Google Pay transaction history will not be acceptable, as the Processor Team specifically requires the formal bank statement document from the date of the charge up to the present.

We appreciate your understanding.

Kind regards,