Stake Casino - Deposit has been debited from my Bank Account but has not been credited to my Stake wallet

This is the stake transaction Id

Dear Jai234,

Thank you for your patience during this time. As our Support Team mentioned, the issue is currently under investigation with our Payment Provider, and we are awaiting their response.
Please note that since this process involves an external company, we are unable to expedite it. However, we will keep you informed as soon as we receive any further updates.

We appreciate your understanding.

Kind regards,

It’s been 7 days this money is crucial for me This is not my mistake it’s yours payment was completed by my end and also completed please by today I want this money otherwise really I need to go through file it as a case of fraud as my dad is a lawyer it’s not tough for me I used stake before also I didn’t know it’s doing fraud also

It’s been 9 days now I want my money I need it it was not my mistake I made payment my money got deducted send my money by today or tomorrow in bank account or in stake wallet otherwise I need to put case on stake

Dear Jai234,

We understand this situation may be frustrating, and we appreciate your patience and understanding.
The investigation is being conducted by a third-party payment provider, and we have no direct control over their processes. However, we are actively communicating with them to address your concerns and will keep you informed as soon as we have an update.

Kind regards,

It’s been 14 days now what you want now you have the proof the transaction is completed ad went to them please by one or two days only I can wait otherwise I need to take this on law level

Dear Jai234,

We would like to reiterate that the investigation is being conducted by a third-party payment provider, and we have no direct control over their processes. Please rest assured that we have been in constant communication with them, and we will inform you as soon as we receive an update.

We appreciate your understanding.

Kind regards,

Dear @Jai234,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.