I have requested a withdrawal on April 8, 2019 of the amount of 1060 canadian dollars after claiming two of the casino welcome bonuses.
I have not received my winnings till now.
I spoke to them via chat on April 17 and April 20th, and they answer was that the payments team will process your withdrawal within 24 hours.
Obviously nothing has happened till now.
It would be better to bring the complaint public on askgamblers as I hope something will be done after this.