I've used their services for years and two weeks ago, after some deposits, tried to do first withdraw in ages.
Used 100% same account and banking details in request as in all the deposits i've made.
Account got shutted down and got e-mail asking to send some documents. And I did. Sent all personal information and documents from bank and card and all was meant to be clear and accepted. Everything else is accepted but I keep getting request to proof some weird bank account which is not mine at all.
Kept answering and proofing deposit by deposit that account info they are asking, is not mine. I have used only one account at least last three years and like I said, proofed everyone of my earlier deposits.
Last e-mail came 8.2.20 and now is 15.2.20 and I have sent maybe dozen of mails after their last answer and nothing. Nothing at all.
Account is locked and nobody is answering to anything.
Livechat has been helpful and they keep wondering why this thing is not solved already. They have told me that this is not a first time when something like that has happened. That is case in some of other complaint on this site also.
I have all e-mails and all conversations saved, unfortunately language is Finnish and therefore can't add those to this complaint.
I'm more than happy to upload those if it's okay and helps to solve this.
Amount that is gone is not big, under 200 € but those are mine and I need help with this.
Money is still on my account, that is asked from livechat too.