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Lord Lucky Casino - 2200 euro removed after wager was complete

UNGELÖST
Beschwerde-Info
Unseriöses Casino Lord Lucky Spielothek
Grund Bonusentfernung
Betrag € 2200
exileeee Niederlande
Veröffentlicht am 29. Mai 2020

I have been playing here for a couple of months. i always play on the thursday as they have the offer 50% up to 100 euro bonus. This bonus has been every week the same. no max cashout, al u win is urs. untill today apperantly. I win 2700 euro, i try to make the cashout and get the dreadfull email of max cashout is 500. How the max cashout is even 500 with a 200 euro deposit is beyond me but thats not the case. The case is these terms are stated nowhere on the website or in the bonus when selecting. how am i supposed to now they have changed these bonus rules if i cannot find them on the website. after i tried to make the withdraw request and get the email i contacted support ofcourse. i was little annoyed but verry well i tried explaining the situation but the support refused to comply. Al he did was kept reffering to the bonus terms/T&C. As i stated before there was nothing to be found at the moment of playing and moment of making this complaint. There were no terms to be found anywhere regarding the website. The fact that these withdraw terms are beyond scummy for a 200 euro deposit is beyond me. i have attached diffrent photos regarding the livechat and the bonus terms as proof as evidence. https:­//i­mgu­r.c­om/­a/P­QjvP6X here is an album of the website terms/livechat.

AskGamblers
Veröffentlicht am 3. Juni 2020

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Lord Lucky Spielothek Beschwerden

  • 2 von 8 gelöst
  • 3 Tagen Durchschn. Antwortzeit
  • 4 Tagen Durchschn. Lebensdauer
  • 1,981 USD Durchschn. Betrag

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