Hi,
I started playing in LeoVegas Casion on 12th July and requested my withdrawal on 14th July. I got a notification asking for documents for verification. I submitted the documents on 15th and waited for 2 days.
When the verification was not done till 19th, I contacted support. I received another email asking for the documents again. I submitted them immediately on 19th, then contacted LeoVegas on 20th. 21st I got a response saying the verification is in progress.
Again on 21st, I got a message stating I need to resubmit the passport as scanned documents are not acceptable. I immediately submitted a picture of the passport as requested buy Customer support and sent a copy in the email as well.
Today when I wanted to check the status again, Customer support asked me to submit the passport copy again. I just submitted the Passport copy once again for the 4th time.
Hopefully, this issue gets resolved soon. I never had such an issue and never waited so long for the verification process.
Regards,
Jotin
