BC.Game Casino - Not Crediting Deposit

Hi,

Please provide order number, bank statement from the date of transaction till today and also a video proof Please follow the guidelines for video proof, as mentioned below. You can send this video to [email protected] Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: use one for executing the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is visible at all times.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app, making sure to conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount with currency, sender/receiver's name, their account number, transaction date and time, and the current status.

Best Regards
PANDA - BC.GAME

Provided with all the necessary documents asked with screen recording.

Hello,

Due to banks being closed on weekends we have been asked to forward the email with new statement till current date and video. Both needs to be from the date of transaction till today.

Best Regards
Panda - BC.GAME

Also to add, we will need the payment invoice as well which shows the payment details with UTR number for verification

I have shared payment details in previous mail only still I am attaching them here too please check
Order Id ( UTR ) 420719923160 sending the screen recording and statement in the Mail please check that too.

Dear Askgamblers Team,

I kindly request your assistance with an ongoing issue. The BC Game support team has been repeatedly asking for the same details and causing delays of up to 95 hours without providing a resolution. Could you please intervene and help expedite the resolution process with their support team?

Thank you for your attention to this matter.

Hello,

As mentioned in previous 2 messages you have to send all the proofs to email here [email protected] we havent received a single email so far. You can cc suppor­t@a­skg­amb­ler­s.com as well for proof of receipt.

Please provide order number, bank statement from the date of transaction till today and also a video proof Please follow the guidelines for video proof, as mentioned below. You can send this video to [email protected] Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: use one for executing the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is visible at all times.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app, making sure to conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount with currency, sender/receiver's name, their account number, transaction date and time, and the current status.

Best Regards
PANDA - BC.GAME

I will upload it again on Tuesday because sending it again today then I will be asked to send it again as Sat and Sunday are holidays also Monday is a bank holiday here in India so I will send it on Tuesday. Still, I am attaching a mail screenshot to prove that I have sent all the details asked for in earlier mail.

I sent the mail again with a screen recording and statement please check attaching screenshot as proof that the mail is sent.

Hello,

The video received doesn't show detailed information about this payment, including the amount, the recipient account, and the proof of payment. Please provide a new video with these details clearly displayed. The video can't be a screen recording you need to use 2 devices 1 to show the transaction and other to record the video. Also the payment receipt need to show the complete details like UTR number, amount, date, name etc.

Best Regards
Panda - BC.GAME

Dear @Chipan1206,

The AskGamblers Complaint Team is kindly asking you to assist the BC.Game Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

As per the last comment from the Panda BC game send all the required documents.

Hello,

The new documents have been received and sent to the banking team for verification, we will get back to you soon with an update.

Best Regards
BC.GAME

Thank you @askgamblers team and the PANDA BC game I have received my deposit can mark the case as Resolved.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.