BC.Game Casino - My 8000 inr deposit is still pending no clear response from the platform

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BC.Game Casino

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₹ 8000

vor 1 Monat

Order Details:

Deposit Amount: 8000 INR

Order ID: F-1826­231­219­122­414675

Status: Processing

Created Time: 10/3/2025, 11:33:29 pm

It's about 4th Day after the payment was successful but it still has not been received in casino wallet. Not good response from the customer care team, they always ask to wait for 2hrs sometimes it will 5-6hrs to connect with customer care live agent please help me with this issue.

vor 1 Monat

Hi,

Please provide the order number, successful payment receipt, bank statement from the transaction date to today, and a video proof. Please follow the guidelines for video proof, as mentioned below. You can send this video to [email protected]. Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app and conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.

Best Regards
PANDA - BC.GAME

vor 1 Monat

Hello
BC game
Kindly check your email I've sent All the necessary documents and proofs in your email

vor 1 Monat

Hi BC game and ASKGAMBLERS
Thank you for your support I have received my deposit

AskGamblers
vor 1 Monat

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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