BC.Game Casino - Deposit of 10000 not credit to gaming account

Hi,

Please provide the documents mentioned below so we can assist you. Please email all the proofs mentioned below to [email protected]. Please also mention the link to this complaint for verification.

(PLEASE NOTE: IF YOU HAVE MULTIPLE TRANSACTIONS, YOU MUST SEND A SEPARATE EMAIL FOR EACH TRANSACTION WITH ONLY THAT TRANSACTION’S DOCUMENTS ATTACHED.)

* Order number (available at bcgame deposit records)
* Successful payment receipt (the upi/imps transaction slip)
* Bank statement from the transaction date to today (Bank statement from where the money is debited not the wallets like paytm/googlepay etc.)
* And a video proof. (Video from where the money is debited not the wallets like paytm/googlepay etc.)

Please follow the guidelines for video proof, as mentioned below.


Steps to follow for video proof:

1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app and conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.

PLEASE NOTE: If the user fails to provide the correct proofs requested above within 30 days of the transaction we will not be able to assist further)

Best Regards
PANDA - BC.GAME

Hi I have send all the details as requested, please resolve this issue on urgent basis.

The video provided by the user does not directly show a successful payment to the specified order page, so the merchant cannot verify it. The user need to provide the correct proof where this transaction is visible so we can assist them.

Hi,

I have sent the updated video with mentioning specific transaction of 10000 on 18/04/2025.
Please provide the solution of this on urgent basis.
And deposit the amount in my gaming account.

Please provide an update on this. It's been almost 21 days from the deposit and nothing has been sorted.
Hope I will get the solution as before.

Thanks

Hello,

The video has been rejected because it doesn't follow the steps mentioned in our request. Please don't go to download the statement option above that button there is option of "SHOW MORE" click that and show the transaction within the banking app. You will have to click the SHOW MORE option a few times, and you will be able to see the transactions there.

Best Regards
BC.GAME

Hi ,

My banking shows only 5 days of data under show more, that is why I have downloaded the bank statement and show all the transaction, it was done live , and the same procedure was followed previously, where my withdrawal concern was sorted.
Why there is a change in steps now.
I am again telling you, the more option only shows 5 days of data and not for the entire month.

You can click on "show more, " which will give you 4-5 times the option to show more. If the transaction still doesn't show, click on the above, go to Last month, April, and it will show you the transactions.

Will be sending the new video by tomorrow

Hi,

I have sent the updated video as per instructions.

Please sort the issue on urgent basis.

Hi,
I have already submitted the video as per the instructions, please can this be resolved on urgent basis.
Thanks