BC.Game Casino - Deposit not received in BC.Game

Hi,

Please provide the order number, bank statement from the date of transaction to today, and a video proof. Please follow the guidelines for video proof, as mentioned below. You can send this video to [email protected]. Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app and conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.

Best Regards
PANDA - BC.GAME

Hello

I have sent all the details to BC game.casino .
Kindly check and solve my issue as soon as possible

Thank You

Hello

I'm unable to unable to download my kotak mahindra bank statement because it's only showing January month statement it will show February when the month is completed .
I have sent the Paytm statement to Bc game casino.
Please manage all this
I hope you will understand my problem

Thank you

Hello

I have already provide you all the documents. So why are you asking the same thing again and again. If it's possible I already do that.
This is so frustrating
I'm requesting to you please credit my deposit as soon as possible

Thank you

As stated in the email, we require all the requested documents to process this. Without the complete documents, there is no way for us to assist you without that.

We need the video from Kotak bank showing this transaction; we need the complete statement from Kotak bank. The statement is available in mobile banking!

Best Regards
BC.GAME

Hello

I do my best to provide you all the documents. Please wait patiently. I have to go the bank for bank statement.
Please give me sometime .
I hope you understand
Ill provide all the documents till yesterday.
I hope you will understand

Thank You

Hello

I want some more time

Thank you

Hello

I'm unable to upload the video because it's too much mb and it doesn't allow me to send the video . What should I do .
Please help me

I have sent you the video
Please check and credit my deposit as soon as possible

Thank you

Hello

I have sent the video proof to Bc game casino by mail
Please tell me if you need anything

Thank You

Thank

Hello,
The provided documents are submitted for authentication we will get back to you soon.
Best Regards
BC.GAME

Hello

How much more times it will takes

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Why their is no response from Bc game casino on my complaint. This is the worst service I have ever received. Shame on you Bc game casino.
Askgamblers team please help me .
Thank you

Hello,

The merchant has checked, and according to the result, this payment has not been received in our bank account. We request that the user provide an updated bank statement and video to prove that the payment was not refunded back to their account.

Best Regards
BC.GAME

Hello
I don't receive any refund regarding my deposit complaint. Please give me some time to send the necessary details to the bc game casino.
I hope you understand

Thank You

Dear @Kaif027,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required documents has already been sent to the BC.Game Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required documents or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Hello
Please give me some time to send the details. I don't receive the refund.

Thank you

Hello
I have the Bank Statement of kotak mahindra bank.
Thank You

Hello,

Just for update: We spoke to user regarding submitting the video for authentication and the user has informed us that he will provide the video tomorrow.

Best Regards
BC.GAME

Hello
I have sent the video proof to bc game casino. Please check and solve my deposit problem.
It's has been so many days and still their is no solution and I'm not responsible for that the transaction is time out it's your fault bc game casino. 30 days of transaction is not enough time .
If you do you work with honesty we don't have to suffer this again and again .
I hope you understand. Please improve your services .

Thank You

Hello
My issue has been resolved now may you can close the complaint.
Thank you All

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.