BC.Game Casino - 3000 inr not credited

I was told to wait for refund in a months time but its been more than a month so bank statement I have attached plz check

Were should I send video of bank account payment proof coz here it's not supporting

Plz check the screenshots of online banking with url of my bank and the details of merchant with successful transaction

Screenshot of payment 3000 inr,second number payment details

Hi,

Please provide order number, bank statement from the date of transaction till today and also a video proof Please follow the guidelines for video proof, as mentioned below. You can send this video to [email protected] Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: use one for executing the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is visible at all times.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app, making sure to conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount with currency, sender/receiver's name, their account number, transaction date and time, and the current status.

Best Regards
PANDA - BC.GAME

As been told I have sent all the relevant videos and documents to [email protected] with hope to receive my money

So many days no response

Today morning it was shown 9 hour but now again 92 hours damn

Hello,

Can you please forward it to [email protected] and mention link to this complaint as we haven't received any email yet.

Best Regards
Panda

I have sent 2 mail one of video of online banking and payment screenshot and other mail is of bank statement
What link are you asking for

One more mail I have sent which is of online banking payment video plz check and release money so total 3 emails I have sent

I have sent email from <email address removed>

Hello,

We have reviewed your proofs and also checked all our accounts but this is account is not related to our website. Please check where you made this deposit.

Best Regards
Panda

How is it possible that day I made 2 transfer to same merchant one was 1200 inr which went through and other 3000 inr which got stuck
Order Details:
Deposit Amount: 1200.00000 INR
Order ID: F-1801­658­393­697­056293
Status: Success
Created Time: 12/06/2024, 17:58:57
This order if you will check is of same merchant chetan
Order Details:
Deposit Amount: 3000.00000 INR
Order ID: F-1801­662­643­235­455422
Status: Expired
Created Time: 12/06/2024, 19:06:29
And this plz check it was also for same merchant.
If 1 transfer is successful for your website ,how is it possible same merchant but different site,

Dear BC.Game Casino,

The AskGamblers Complaint Team is kindly asking you to provide evidence the disputed amounts were not sent to the casino. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Thanks in advance for your cooperation.

Ok I have again sent mail to suppor­­t@­a­s­kg­­amb­­le­r­s.com let's see
I am saying again I have done 2 transaction to same merchant of bc games one got through I have sent order I'd as well to verify, but second transfer was shown pending in bc games transaction details how is it possible I will pay to other site you guys are giving bogus rebuttals to customers I seen many transfer at that point of time got stuck, I just want guys to accept the fault from your end it's not only my Issue many customers who also chat with me in bc games faced this issue.
First you guys said merchant did not received, 2nd you said gone to different merchant, 3rd you saying its different site I payed what ever you say is wrong.
I have sent payment video of online banking with statement plz credit my account

Hello,

Same merchants are available on multiple websites actually its a 3rd party service which can be used by any website. Can you provide us with the screenshot showing you made this via BC.GAME?

You can show us the transaction page where it asks you to use a specific amount and reference for the transaction that will help us to check further. But as its very old transaction it might take longer for us to check as our policies says we can only help within the 30 days of the transaction as we are unable to fetch the data of older transaction due to banks policies.

Best Regards
Panda

Here is the receipt generated from bc games of amount of 3000 inr.
I have already sent this bc games generated receipt

I guess bc wont response and it the case will be rejected
Thanks for everything

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

This means if bc games don't reply I am not getting money and no support from you askgamblers

Hi,

As mentioned in our last reply this payment was not made to BC.GAME the similar merchants are available on multiple platforms. User can request the refund from bank directly or share a screenshot of the transaction confirmation page where it shows the specific code of transaction and payment details asked to user while make the payment.

Best Regards
Panda - BC.GAME

I have sent a screenshot of transaction with bc games site with utr number on it ,order Id on it, it's a suggestion as order id is revealed in a screen while doing payment plz add merchant details on transaction page so that you could see to whom customer are paying, after providing all the information like was it bc games portal,transaction utr number amount etc I ask for send someone from bc to me I will take them in my bank and then show them transparently, as been told I provided everything as you asked for ,I need one thing from you send me bank statement of you hacker merchant chetan which will prove or make some rules for merchant that they wont escape or deny the payment not for me but future customers payment safety, it's just waste of time only customer are made to work even after payment and money is lost,wow experience
Send me merchant chetan bank statement I guess you guys are not authorised right that's why just asking customers for bogus video of transaction, statement, bank letterhead with bank manager seal on it ,
In the end says thanks merchant we can't take no action against them, cool
I say close the matter merchant will pay its price when GOD will use his hunter on it
Bc games are not faulty, coz its been 4 year I am with them they are trying to help it's the merchant who are looting

Hi,

As per your last message you stated that you have shared a screenshot where it shows the utr number and our order id can you share that so we can see.

Best Regards
Panda - BC.GAME

Here is the order I'd screenshot and gpay screenshot utr number and upi transaction I'd are the same