I signed up at this casino, and tried twice to deposit with SOFORT ÜBERWEISUNG.but it failed. then after several days I tried it again - it worked, but my account is blocked...so, there are 75€ in my account but I cannot use it. I contacted the support and this guys gave a me cool answer: yep, just send ID documents and the whole story will be solved in the next moments....yep...I felt for this lie. Nobody was around from the financial department.
So i tried it the next day...and after several attempts I got informed that my documents were not valid. well, I was fine with that, so I send them via mail more PDF and JPEGs...and everytime it takes hours till I receive a response. Which contains nothing more than silly phrases in my book.
"documents were not attached", and so on.
I never experienced such weak support. I wonder what will happen if you ever win at this casino.
Maybe one of you can help me with a more useful connection than those guys at the support?
Many thanks for that
Beschwerde-Info

Dear EUcasino,
Please let us know if there's some update regarding this case.
No news as they say are good news, but NO
I am asking them on a nearly daily basis about "when is my account open again, and so my documents, which I send twice are finally approved"
And evertime I get the same answer: the payment depature is working on it, and it will be done asap...
The support, I assume innocent as I am not aware of the real structure of the departments there, is giving me only the answer as seen above
EUcasino Beschwerden
- 3 von 5 gelöst
- 3 Tagen Durchschn. Antwortzeit
- 1 Woche Durchschn. Lebensdauer
- 289 USD Durchschn. Betrag
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