888 Casino - Withheld deposit and closed account for no reason after faulty game

Thank you for getting in touch with us.

As a company that promotes Responsible Gaming, our player's well-being is one of our priorities. Please note that your account was disabled due to comments you made during a Live game session. Our Support team located an email you sent inquiring about it; they have escalated the case to the department that can review your account and advise further. Kindly allow 72 hours to receive an update.

Regarding the bet that should be refunded, please note that this is currently under review. We will contact you as soon as an update is received.

We remain available if you have any other queries.

Sincerely,

888 Team

Thank you for getting back to me. Can you please let me know what comment was made that seemed it necessary to permanently close my account?
I have been an avid player, and have truly enjoyed the hosts and environment.
As for the game failure, the wheel broke before the spin was over, and the money should have been refunded, or the wheel repaired with a respin. The host announced multiple times about a refund.
I'm not worried about the $37, I'm more concerned about how 888 treats its adult players that have spent a lot of money on their site, as adults, only to be banned permanently with no warning. This makes no sense, as I didnt threaten or harass any hosts ect. I even talked to live support and let others know what they told me.
Thank you.

We are currently working on a full update regarding your case and you will be contacted via email.

Thank you for your patience.

Sincerely,

888 Team

First, Thank you to 888casino for understanding, and for Askgamblers for giving me this platform to reply to.

My account has been reactivated, my deposit money was still there, as well as my refund due to a failed game.
Everything is back to normal for now!

This can now be closed. :)

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.