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888 Casino - Payment delay after verification

GELÖST
Beschwerde-Info
Unseriöses Casino 888 Spielothek
Grund Verzögerte Auszahlung
Betrag € 400
Whatever777 Malta
Veröffentlicht am 4. Oktober 2021

I open a new account on 888 casino, deposit 140 EUR, played some slots and at some point i made a withdraw of 400 EUR and they came back to me stating that I need to verify my ID in order to withdraw my funds, I uploaded the ID successfully and I got an email that my ID was approved! right away I request again a withdraw and from then and after never heard of them 29/09/2021 - 1:13 pm. Also i emailed support about it and they never answered.

Veröffentlicht am 4. Oktober 2021

Hello, thank you for reaching out!

Please note that after your account is verified, withdrawals are approved and released from our end within one to three business days. As weekends and bank holidays do not count as business days, that is why you haven't yet received your winnings.

Lastly, kindly note that there was no e-mail sent to our Support Team from the e-mail address associated with your account. For security reasons, we recommend you contact us from the e-mail address used on account registration. For now, one of our agents will contact you through an e-mail to confirm the status of your withdrawal.

In the meanwhile, please don't hesitate to contact them back, shall future issues arise.

Whatever777 Malta
Veröffentlicht am 6. Oktober 2021

I do confirm that I receive my withdraw.
Never coming back though, 3 business days to process a withdraw? is this 2010?

AskGamblers
Veröffentlicht am 6. Oktober 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.