at the last Weekend of June (30.06.2018) i won a big amount and wanted to cash out.
Under the "point account verification", it was mentioned, that "I am okay and their is no need for another verification. So I initiated a withdrawl. This withdrawl was declined and I received an E-Mail on 2nd of July which required an account verification. Based on this E-Mail I provided all documents, which were required, to the E-Mail adress on 3rd of July. After that I didn`t receive any Feedback or Response. I send two requests to the finance and risk E-Mail adress, to which I send the documents, and asked for a short Status of the verification and if there is the need for further Information. Next to it, I even asked two times the live Support and only received high Level answers, which didn`t help.
Until now, I was always very satisfied with Wunderino and the customer Support, but currently I am really unhappy and unsatisfied. Next to it, I get a Little bit nervous, when I will receive the amount I want to withdrawl.
Thank you very much for your Support and a short Reply.
If you have any questions or need further Information, please feel free to contact me.
Best regards and a nice day for you.