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Wunderino Casino - Withdrawal and verification delayed for weeks

RESOLVED
GoDEMPERORT Finland
Posted on March 24, 2019

Hi

Since March 9th 2019 I havee been struggling with Wunderino withdrawal prodecure.

I sent documents 3 times now.

They are giving me the copy-paste message that they are busy and not verifying my documents in a reasonable time manner. I've waited more than an reasonable amount of time, and this seems to be a way to delay or not to pay.

I have a "Nothing to verify, you are all set!" - page on my account but still they wont pay. Proof:

https:­//g­yaz­o.c­om/­5c1­7fb­efe­49f­d54­b52­a46­b92­2f9­44340

https:­//i.gy­azo.co­m/5­c17­fbe­fe4­9fd­54b­52a­46b­922­f94­434­0.png

I hope they pay me this week.

AskGamblers
Posted on March 24, 2019

Dear @GoDEMPERORT,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on March 24, 2019

Hello,

thank you for your request.

Please tell us, how we can help you.

Your account is verified since 18.03.2019 and there are no open withdrawals. (last withdrawal approved at 19.03.2019)

Best regards,

Wunderino.

AskGamblers
Posted on March 25, 2019

Dear @GoDEMPERORT,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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