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Wunderino Casino - Winnings not paid

RESOLVED
Complaint Info
Disputed casino Wunderino Casino
Reason Declined payment
Amount € 2400
Posted on January 2, 2019

Dear Sirs and Madames,

I won 2400 € at Wunderino.

Have not taken any bonus.

Uploaded all documents for verification.

Since No Email or any of Wunderino and the money has been posted back to the player's account.

I have instructed again.

It is still that my account must be verified and I should look in my email box.

There are no emails from Wunderino.

From the customer service is also no live chat unoccupied.

Please help

Yours sincerely

Dietrich < surname removed >

Posted on January 3, 2019

Hello,

thanks for your request.

We forwarded your request to the responsible department.

Once they checked your case, they'll contact you via email with the outcome.

I want to excuse the wait and inconvenience.

I also want to wish you a happy new year.

Best regards,

Wunderino

Posted on January 3, 2019

Dear Sirs and Madames,

My account has now been verified.
Thanks for that, I will contact you again as soon as the money is in my PayPal account.

Yours sincerely

Dietrich Muchortov

Posted on January 5, 2019

Dear Sirs and Madames, I received the payout from Wunderibi yesterday. Thanks a lot ! Everything worked well. The case can be closed. Thank you

AskGamblers
Posted on January 5, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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