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Wunderino Casino - Very slow verification and no payout

RESOLVED
Complaint Info
Disputed casino Wunderino Casino
Reason Verification issues
Amount € 2000
Posted on January 16, 2019

Hello Wunderino team,

Hallo guys,

i won 2000 euro at Wunderino without use a bonus.

After the withdrawal request, they want a verification.

I sent my documents by e-mail on 08.01.19, but no feedback received.

The Wunderino Online-Chat say that i have to wait but not how long?

I have write a e-Mail to the support, but also no feedback.

I hope this will help me faster.

With best regards

Marvin < surname removed >

Posted on January 18, 2019

Hello,

thanks for your request.

We forwarded your request to the responsible department.

Once they checked your case, they'll contact you via email with the outcome.

I want to excuse the wait and inconvenience.

Best regards,

Wunderino

Posted on January 19, 2019

Hallo,

my account is now verified, thank you!

I´m only waiting für my Withdraw now.


Best regards,

Marvin

Posted on January 22, 2019

Hello Marvin

thank you for contacting us.

I have checked your case and I can see that your account is now fully verified and your payout has been approved on the 18/01/2019. Depending on which method and bank your withdrawal will reach your account in 1-4 banking days.

I want to excuse the wait and inconvenience.

If you have further questions please do not hesitate to contact us.

I also want to wish you a great day.

Best regards,
Wunderino

AskGamblers
Posted on January 22, 2019

Dear @Marvk2011,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on January 22, 2019

Hallo,

the money is now on my bankaccount.
Please close the complain.

Thank you for helping me!

Best regards
Marvin

AskGamblers
Posted on January 22, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Wunderino Casino Complaints

  • 157 of 172 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 4,726 USD avg amount

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