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Kindly note that some features such as complaint service and forum are currently available only on the international version.

Wunderino Casino - Verification taking too long time

RESOLVED
Posted on July 25, 2018.

Hello,

I have been registered with Wunderino for some time and have always had smaller amounts paid out, without any problems. Then I had a lucky streak and won 1,730 euros. The payout was rejected because I had to verify first. Now, 10 days ago, I sent all the documents to Wunderino via email and so far I have not received any response. Please help me!

Posted on July 28, 2018.

Thank you for your Feedback! We are sorry to hear, that you have Problems with your Payout. Please note, until the Verification of your Player Account is not completed, your Payout will not be released. The Verification Emails are usually processed in about 1-3 days. If your Player Account is already verified, your Payout should be processed in 24 hours. In some cases, the Processing can unfortunately be delayed. If you have further Questions, please contact us by Live Chat or by Email. Best Regards, Wunderino Team

AskGamblers
Posted on July 28, 2018.

Dear @macuserosx,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Posted on July 30, 2018.

It's solved. I'm verified. Thanks for your help.

AskGamblers
Posted on July 30, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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