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Wunderino Casino - Verification takes too long and i don’t get my money

RESOLVED
Complaint Info
Disputed casino Wunderino Casino
Reason Delayed payment
Amount € 1400
Posted on January 28, 2019

Im trying to verificate, but nobody from the support can tell me status. My payment is 1400€ but nothing is happening and I can‘t check the status cause the verification button is gone since I uploaded the documents, but I also sent documents via email. I’m asking the support but all they can say is to wait. I never had to wait that long in any other casino and it’s just tiring cause I don’t know what’s going on. I would like to get my money.

Posted on January 29, 2019

Hello,

thanks for your request.

We forwarded your request to the responsible department.

Once they checked your case, they'll contact you via email with the outcome.

I want to excuse the wait and inconvenience.

Best regards,

Wunderino

Posted on January 31, 2019

Hallo

I would like to inform you that your withdrawal has been approved. Depending on which method and bank your withdrawal will reach your account in 1-4 banking days.

I want to excuse the wait and inconvenience.

If you have further questions please do not hesitate to contact us.

I also want to wish you a great day.

Best regards,
Wunderino

AskGamblers
Posted on February 4, 2019

Dear @Tatschiii,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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