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Wunderino Casino - Verification Problem

RESOLVED
sippo124 Deutschland
Posted on July 30, 2018.

Hello, This Monday i cashed in 50€ in the Online Casino Wunderino.com and won 1100€.
I tried to cash the 1100€ out but it failed because they needed my documents to verify me.
I send them the Documents they needed, but today i got a email which says i need to Send my Documents as PDF or JPG, but thats just what i already did. What can i do to get my Money?

Posted on July 30, 2018.

Hallo SIPPO124

Hope everything is well with you.

I've reviewed your case and I can assure you that your Account has already been verified.
Our finance department has accepted all your documents, so you do not need to send any more documents right now.

Thank you for your cooperation!

Furthermore we wish you lots of fun and success at Wunderino.com

AskGamblers
Posted on July 30, 2018.

Dear @sippo124,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

sippo124 Deutschland
Posted on July 30, 2018.

I got verified today and got the money 1 hour later, thanks to askgamblers.

AskGamblers
Posted on July 30, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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