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Wunderino Casino - Verification issues and no payment

RESOLVED
Posted on 23 December 2018

Hello, I need your help. Have deposited on 6. 12. 50 euros by bank transfer at Wunderino. (Without bonus) In a short time I had a profit of 2,500 euros. Wanted payout but lacked the verification. On 7.12. I uploaded all the documents on the site and emailed them to Wunderino. Since then no release for payment. 1 Email came with the text: Currently there is a very high workload, but we work under pressure to process all requests as quickly as possible.
I contacted Wunderino several times but do not get an answer. My account is still open, but I'm afraid I will not get anything. Could you help me?

regards
Elisabeth Pesendorfer

Posted on 24 December 2018

update:
Wunderino wrote today:
Hello Elisabeth,
you were not forgotten.
We apologize for the delay while processing your request.
Currently, there is a very high workload, but we are working under pressure to process all requests as quickly as possible.

Yesterday I sent my documents again and asked for the processing status

Posted on 26 December 2018

Yesterday: I received the same Email from Wunderino: (You were not forgotten .....)

Posted on 28 December 2018

Hi my account has been verified and I have requested a withdrawal. I think the complaint is resolved

Thank you
best regards

AskGamblers
Posted on 28 December 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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