Ag Awards
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Wunderino Casino - Verification issues and no payment

RESOLVED
betty57 Austria
Posted on December 23, 2018.

Hello, I need your help. Have deposited on 6. 12. 50 euros by bank transfer at Wunderino. (Without bonus) In a short time I had a profit of 2,500 euros. Wanted payout but lacked the verification. On 7.12. I uploaded all the documents on the site and emailed them to Wunderino. Since then no release for payment. 1 Email came with the text: Currently there is a very high workload, but we work under pressure to process all requests as quickly as possible.
I contacted Wunderino several times but do not get an answer. My account is still open, but I'm afraid I will not get anything. Could you help me?

regards
Elisabeth Pesendorfer

betty57 Austria
Posted on December 24, 2018.

update:
Wunderino wrote today:
Hello Elisabeth,
you were not forgotten.
We apologize for the delay while processing your request.
Currently, there is a very high workload, but we are working under pressure to process all requests as quickly as possible.

Yesterday I sent my documents again and asked for the processing status

betty57 Austria
Posted on December 26, 2018.

Yesterday: I received the same Email from Wunderino: (You were not forgotten .....)

betty57 Austria
Posted on December 28, 2018.

Hi my account has been verified and I have requested a withdrawal. I think the complaint is resolved

Thank you
best regards

AskGamblers
Posted on December 28, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy

Try your luck with top-rated casinos on the market!

You have been inactive for 90 seconds