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Wunderino Casino - Verification Hell

UNRESOLVED
cell1nho Germany
Posted on January 2, 2019.

Dear ASKgamblers-Team,

first off all I want to thank you for yur great work and support!
I'm pretty sure that your a familiar with the verification hell considering wunderino.com.
I played over a long time there and all went good so far: small winnings without any withdraw problems, some loses - everything alright, till the first bigger win. So they asked for my verification on 22th of december and I uploaded everything the wanted on the website. Because of one fuzzy upload I decided one day after to send better photos of my requested files by e-mail, wheres everything clear to read. That was on 23th of december.
Since then all I get are prefabricated answers by mail. There helpdesk where I oppended a tickets is offline and unreachable. I just cant check there any status. I have an account value about 1100€ and would like to withdraw at least 1000€.

Could you please help me to find a solution?

P.S.: my email used at this casino is the same as my account name, your e-mail filter blocks my real e-mail cause of the domain ".email".

Best regards,

cell1nho

Posted on January 3, 2019.

Hello,

thanks for your request.

We forwarded your request to the responsible department.

Once they checked your case, they'll contact you via email with the outcome.

I want to excuse the wait and inconvenience.

I also want to wish you a happy new year.

Best regards,

Wunderino

AskGamblers
Posted on January 6, 2019.

Dear Wunderino Casino,

Please let us know if there's some update regarding this case.

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