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Wunderino Casino - Verification delay

UNRESOLVED
Luuh Österreich
Posted on January 16, 2019.

Dear Wunderino & Gamblers

In the last 2 weeks I won a big amount and wanted to cash out.
Under the "point account verification", it was mentioned, that "I am okay and their is no need for another verification. So I initiated a withdrawl. This withdrawl was declined and I received an E-Mail which required an account verification. Based on this E-Mail I provided all documents, which were required. After that I didn`t receive any Feedback or Response. Next to it, I even asked the live Support and only received high Level answers, which didn`t help.
Until now, I was always very satisfied with Wunderino and the customer Support, but currently I am really unhappy and unsatisfied. Next to it, I get a Little bit nervous, when I will receive the amount I want to to withdraw. It says the verification is gonna take about 7 days. But now I already reached more then 2 weeks.

Thank you for your Support and a short Reply.

If you have any questions or need further Information, please feel free to contact me.

Best regards
Lucas

AskGamblers
Posted on January 16, 2019.

Dear @Luuh,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Luuh Österreich
Posted on January 16, 2019.

Dear @Askgamblers,

thanks for your reply.

The total amount which should be paid out is about 3700€.

Thanks for your Support

Posted on January 17, 2019.

Hello Lucas

thank you for contacting us.

I have checked your case and I can see that your account is now verified.

Unfortunately we had a big delay for the payouts and for the verification during the Christmas season. I want to excuse the wait and inconvenience.

We would like to ask you to withdraw back to your bank account.

If you have further questions please do not hesitate to contact us.
I also want to wish you a great day.

Best regards,
Wunderino

Luuh Österreich
Posted on January 17, 2019.

Hello Wunderino

Thanks for your quick reply.

Im gonna try to withdraw my winnings and when the bank-transfer is done, I‘ll let you know.

Best regards
Lucas

Posted on January 17, 2019.

Hello Lucas

I have forwarded your your case to our department, they will check your withdrawal as soon as possible.

If you have further questions please do not hesitate to contact us.
I also want to wish you a great day.

Best regards,
Wunderino

AskGamblers
Posted on January 20, 2019.

Dear Wunderino Casino,

Please let us know if there's some update regarding this case.

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