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Wunderino Casino - Verification and payment seriously delayed

RESOLVED
Complaint Info
Disputed casino Wunderino Casino
Reason Verification issues
Amount € 1300
Posted on January 12, 2019

Hey there,
I've won round about 1900€ at Wunderino.com/de without any Bonus.
The Cashout were declinded and they asked for a verification.
I've sent them all the documents they're asking for at january the 2nd twice.
Since then no reaction or succesfull verification.
There are only 1300€ left and i really want to cash them out now.
hopefully this platform will help to get this done asap.

Happy New Year and
best regards
Sabrina

Posted on January 13, 2019

For your interest.
In the meantime it looks like my Account got blocked.
I'm not able to log me in.

Posted on January 13, 2019

Hello

Thank you for contacting us.

I have checked your account and I can assure you that your account is not blocked.

Please note that all documents have been approved and your verification completed. We will gladly process your withdrawal.

You're now able to withdraw back to your Paypal account.

If you have further questions please do not hesitate to contact us.
I also want to wish you a great evening.

Best regards,
Wunderino

Posted on January 15, 2019

Thx a lot.
The problem is finally resolved. I received my money.
Best regards
Sabrina

AskGamblers
Posted on January 15, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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