Hello, unfortunately I have some problems with Wunderino. It started with the verification in early March.
On 04.03.019 I got the email that would be my verification through. Then I requested a payout of 25,000 €. 2000, - were then still available as a credit
On 06.03.19 I got an email that I would have violated the terms and conditions because of a bonus. The won amount of 27.000 € was completely confiscated and 200 € credited to my gaming account. My bet AND the bonus but I had gambled away when I had won.
On 06.03.19 I informed Wunderino, whereupon on 07.03.19 I received an eMail where it was written that there had actually been a mistake and Wunderino would give this to the game operator for checking.
On 12.03 I asked again what is with the review. On 12.03.19 I received an eMail which you forwarded this and I should have some patience.
On Wednesday the 13.03.2019 I received an email from Wunderino
Dear XXX, Thank you for your patience.
Your case has been re-examined thoroughly.
With pleasure I can inform you that your profit will not be confiscated
However, we ask you to send us your credit card again, please pay attention to the following:
- the first 6 digits and the last 4 digits must be recognizable (please cover the others)
- please also cover these numbers on the back (the middle one)
- All 4 corners must be exposed from the document
- CCV should also be covered
- the reverse side must be signed
- The validity date must be recognizable
Once we have received and verified this document, your confiscated profit will be credited back.
Now I have to verify again though this is already done in early March. I did that on 13.03.2019. I sent the documents to the eMail and did this online again. Now I'm waiting for the second time I will verify to get the money. All e-mail correspondence is available, including snapshots of the requested payout before it has been respected. Credit card is running on my name. Every day we sent an eMail, we did not even answer. I do not know why this holds down tactics.Unfortunately, I do not know what to do anymore and hope that you can continue to help me.