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Wunderino Casino - Verification and pay out problem

RESOLVED
Complaint Info
Disputed casino Wunderino Casino
Reason Verification issues
Amount € 800
Trysha1 Czech Republic Message
Posted on January 15, 2019

Dear Askgamblers support.
I did verification- i sent email to Wunderino with needent documents and also uploaded. It was 6.1., i didnt get any answer, if they recieved this document or something like this...nothing. So i try to pay out 800€, but still i get email, that my withdrawal has been returned to my gaming account. I tried write to live chat and they wrote me, that verification takes 1-7days, but today is 9days and still nothing and I also wrote email, if its everything ok with documents and where is problem, but nobody answer me.

I will be really like, if you help me.
Thanks
With best regards Monika

Posted on January 15, 2019

Hello,

thanks for your request.

Your account is already verified.

Please let us know, how we can help you.

Best regards,

Wunderino

AskGamblers
Posted on January 15, 2019

Dear @Trysha1,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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