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Wunderino Casino - Troubles with verification and payout

RESOLVED
Posted on 28 November 2018

The Wunderino Casino is dubious.
I made a profit of 500 euros and wanted to pay it to me.
After the third payout attempt finally came an email that Wunderino need documents for verification.
After I uploaded all the documents for verification, I was assured that my documents would be processed within 48 hours.
Meanwhile 6 days have passed and nothing has happened yet.

The "quick payoff" that you promise in advertising is just a liar to pull the money out of people's pockets.

Posted on 01 December 2018

Hallo

thank you for contacting us.

Please note that all documents have been approved and your verification completed.

I have checked your payout and I could see that you are trying to withdraw back to your Trustly. unfortunately in your case this is not correct.

This is because you always needs to withdraw back to the same method/card/account as your winning deposit.

Since your last deposit was made with PaySafCard you need to withdraw back to your Bank.

If you need further assistance, don't hesitate to contact us.

Best regards,

Wunderino

AskGamblers
Posted on 05 December 2018

Dear @Tobi.Pauli2505,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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