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Wunderino Casino - Troubles with account verification

RESOLVED
branjan Germany
posted on September 27, 2018.

Dear all,

on 11.09.2018 i won a big amount and wanted to cash out. I had to verify and got an e-mail. I had to upload all the documents. After 8 days I got another email that the documents are faulty and I had to upload my documents again. since then I do not get any more email as the verification has gone. I've been waiting for my money for 2 weeks now.


Thank you very much for your Support and a short Reply.

If you have any questions or need further Information, please feel free to contact me.

Best regards and a nice day for you.
Branjan

AskGamblers
posted on September 27, 2018.

Dear @branjan,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

posted on September 27, 2018.

Hallo Branjan

Hope everything is well with you.

I have checked your case and I can confirm that your account is now fully verified. You can request your withdrawal.

If you have further questions you can contact us again.

Have a great day!

AskGamblers
posted on October 1, 2018.

Dear @branjan,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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