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Wunderino Casino - Stalling verification after requesting €1,000 withdrawal

REJECTED
Complaint Info
Disputed casino Wunderino Casino
Reason Verification issues
Amount € 1000
Posted on January 8, 2019

Some time ago, I opened an account with Wunderino. When I wanted to verify this, it said that there was nothing to verify and everything was fine. Now I won 1000 euros and wanted to pay out these numbers. At first, nothing happened for a few days until the payout was rebooked. All of a sudden, I was supposed to verify my account. I have uploaded the necessary documents and unfortunately nothing has happened since then. In the meantime, I have implemented the money again. I think it's a shame that casinos are allowed to deal with your customers in this way.

Posted on January 8, 2019

Hallo

Thank you for contacting us.

We could not accept your utility bill, because your document was older than 3 months.

Please send us a copy of your any kind of utility bill or other physical document that verifies your address. Please note, that it cannot be older than 3 months.

Thank you for your cooperation.

best regards,

Wunderino

AskGamblers
Posted on January 12, 2019

Dear @maneg1977,

Please let us know if you have cooperated the casino and sent the required paperwork. Please be in aware in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

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