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Wunderino Casino - Stalling payment, no information

RESOLVED
Esra Germany
posted on July 19, 2018.

Dear all,

at the penultimate week (08.07.2018) i won a big amount and wanted to cash out.
Under the "point account verification", it was mentioned, that "I am okay and their is no need for another verification. So I initiated a withdrawl. This withdrawl was declined and I received an E-Mail on 10.07 which required an account verification. Based on this E-Mail I provided all documents, which were required, to the E-Mail adress at the same day. After that I didn`t receive any Feedback or Response. I send two requests to the finance and risk E-Mail adress, to which I send the documents, and asked for a short Status of the verification and if there is the need for further Information.
Until now, I was always very satisfied with Wunderino and the customer Support, but currently I am really unhappy and unsatisfied.

Thank you very much for your Support and a short Reply.

If you have any questions or need further Information, please feel free to contact me.

Esra

AskGamblers
posted on July 19, 2018.

Dear @Esra,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

posted on July 19, 2018.

Hi Esra,

I can see on your account that your account was verified and the winnings paid out yesterday.
Could you kindly confirm you've received the payout?

Best regards,
Sam

AskGamblers
posted on July 19, 2018.

Dear @Esra,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Esra Germany
posted on July 19, 2018.

hello sam, thanks for the effort. I have received the payment

AskGamblers
posted on July 19, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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