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Wunderino Casino - Slow Account verification

RESOLVED
Complaint Info
Disputed casino Wunderino Casino
Reason Verification issues
Amount € 800
Posted on January 9, 2019

I won 800 € at wunderino.
I paid 50 € with 100% bonus and have implemented this according to the rules.
I wanted to pay out my win. So I got an e-mail asking for a verification. I did this with my documents 4 days ago. Since that no answer. The customer service can not help me.

Please help

Yours sincerely

Fabian

Posted on January 10, 2019

Hello,

thanks for your request.

We forwarded your request to the responsible department.

Once they checked your case, they'll contact you via email with the outcome.

I want to excuse the wait and inconvenience.

Best regards,

Wunderino

Posted on January 11, 2019

Hello,

i got an e-mail that my accout is verified.

"Hello Fabian

thank you for sending your documents.

We are happy to confirm that your player account has now been verified.

Thank you for your cooperation!"

Now I'm just waiting for the successful payout without troubles.

Best regards,

Fabian

Posted on January 12, 2019

Hallo Fabian

thank you for contacting us.

I have checked your account and I can assure that your withdrawal has been approved on the 11/01/2018 and sent to your account.

Depending on which method and bank your withdrawal will reach your account in 1-4 banking days.
Do not hesitate to contact us if you have any questions and we also wish you a really good day!

Best regards,

Wunderino

Posted on January 14, 2019

Hello, its all ok now.

Thank you for the help :)

Fabian

AskGamblers
Posted on January 14, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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