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Wunderino Casino - Rejection of the payout/verification

RESOLVED
Complaint Info
Disputed casino Wunderino Casino
Reason Verification issues
Posted on May 10, 2019

After I requested a withdrawal for the first time, Wunderino asked me to verify my account. I sent a photo of my ID card, a bill and an account with my IBAN, which I used to deposit. The same day, I sent Wunderino an email that I have moved to another place of residence. In addition, I asked them what evidence Wunderino needed for verification. After two weeks, I got an email from Wunderino. In this email they asked why I gave the wrong address. In addition they told me that this was a violation of the terms and conditions. I told Wunderino that I had already tried to explain the facts to them. In addition, I wrote Wunderino that you can not change the address on their website and asked again how to change the adress and what documents they need for verification. Wunderino responded again that the ID card and an invoice is needed. I sent them the documents. Then Wunderino again asked for an invoice. I sent Wunderino another invoice.
After my last invoice the do not responde. Now every time I request a withdrawal, I see on the website that I still have to verify. If I click on the link to see how to verify, it says I'm verified. The withdrawl still gets rejected and wunderino still do not responde. My new adress, wich i tried to verify, is still unchanged.
I realy do not know what I should do now.

AskGamblers
Posted on May 10, 2019

Dear @FillyMilly,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on May 12, 2019

Hello,

thanks for your request.

Your account is verified and there is one open withdrawal.

Please note that withdrawals are processed manually and it takes 1-4 banking days until the money reach your bank account.

If you have further questions, do not hesitate to contact us again.

BR
Team Wunderino

AskGamblers
Posted on May 13, 2019

Dear @FillyMilly,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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