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Wunderino Casino - Problems with my verification and €27,000 payout

RESOLVED
bluesman0911 Germany
posted on January 16, 2019.

Hello,

i hope you can help me with my problem ! After I sent my documents to Wunderino several times,

I still have not received a response to the status of my verification. A first payoff went smoothly,

having now earned a total of 27000 €, I suddenly get no answer.

Please help me !!!

kind regards

Robert < surname removed >

posted on January 18, 2019.

Hello,

thanks for your request.

We forwarded your request to the responsible department.

Once they checked your case, they'll contact you via email with the outcome.

I want to excuse the wait and inconvenience.

Best regards,

Wunderino

bluesman0911 Germany
posted on January 19, 2019.

Hi,

everything is ok now, the verified me !


Thanks !

regards

AskGamblers
posted on January 20, 2019.

Dear @bluesman0911,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

bluesman0911 Germany
posted on January 20, 2019.

Hi,
yes the issues has been resolved positiv !

Thanks for your help !1

Kind regards

Robert Zimmermann

posted on January 22, 2019.

Hallo Robert

I am glad to hear that the problem has been solved.

I have checked your case and I can see that your account is now fully verified and one of your payouts has been also approved. The second withdrawal will be checked today or tomorrow.

Depending on which method and bank your withdrawal will reach your account in 1-4 banking days.

I want to excuse the wait and inconvenience.

Best of luck and should you require anything further, we'd be happy to assist you.

Have a great day and kind regards,

Wunderino

AskGamblers
posted on January 22, 2019.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

We would also like to use the occasion and suggest to player to contact our team and request complaint's reopening in case something goes wrong with their payment/s.

Thank you all for your cooperation.

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