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Wunderino Casino - Problems with €3,000 withdrawal

RESOLVED
Complaint Info
Disputed casino Wunderino Casino
Reason Verification issues
Amount € 3000
metzgerlutz Germany
Posted on February 17, 2019

Good day.

I would like to complain about the online casino Wunderino.

I made a profit of 3000 € and the casino does not pay me the amount.

Although I sent all required documents to Wunderino, my account will not be verified and the payout will not be made.

Wunderino blocked my account and does not answer my mail anymore.

Could you please give me additional help?

Yours sincerely

Lutz

Posted on February 17, 2019

Hello,

thanks for your request.

We forwarded your request to the responsible department.

Once they checked your case, they'll contact you via email with the outcome.

I want to excuse the wait and inconvenience.

Best regards,

Wunderino

AskGamblers
Posted on February 21, 2019

Dear @metzgerlutz,

Please let us know if there's an update regarding your ongoing complaint. Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Posted on February 23, 2019

Hello,

We saw that you received an answer from us.
Is your problem solved?

Best regards,

Wunderino

Wunderino Casino Complaints

  • 157 of 172 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 4,726 USD avg amount

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