Dear Askgamblers Support.
I deposited at Casino Wunderino and won something. No bonus program was claimed. The first deposit over 100 € was without problems. The next payout was rejected with a note to verify the account. The account balance is now 700,25 €, which I would like to pay off.
On 07.01.2019 I uploaded the required documents via the homepage. In addition, on 08.01.2019 I sent the documents (copies identity card and account statement with address) by e-mail to [email protected] and [email protected] Then again the documents on 14.01.2019 sent again to the e-mail addresses. The casino is not responding.
Next I noticed that in the account profile of the address is a "3" too much at the house number. This is communicated via email but without reaction from the casino.
I'm already waiting for 10 days for the verification. Please help me.